Somfy
The brand dedicated to door and window professionals

SIMU guaranteesall its products

SIMU guarantees its products for its professional customers against all manufacturing, design or material faults.

SIMU Partner
< 0,5 %
Return rate
7 years warranty

7 years warranty

Full solar solutions AUTOSUN 2 (for rolling shutter) and SOLISHADE (for screen)
(motor + battery + panel)
5 years warranty

5 years warranty

- Tubular motors
- Central motors
- GM motors
- BOX and BOX SI motors
- Electronic products
- Battery and solar panel from the AUTOSUN system sold alone
- Accessories (excluding cells and batteries)
2 years warranty

2 years warranty

- LiveIn2 box.
- Plug Hz and BHz ON/OFF
- Sun sensor BHz
1 year warranty

1 year warranty

- Manual components
- Safety brake
- LiveIn2 Wifi key

I want to contact theCustomer Service Department

Is a product under warranty faulty?
I am a professional Direct SIMU customer The warranty conditions apply in full The SIMU after-sales service commits to repair it or replace it within 2 weeks (starting from the date of reception of the defective product).
I am a private individual or a professional No, direct SIMU customer Please contact your installer or reseller to find out the warranty conditions they have set for you.
Identify your product
Identify your product Each SIMU motor, command or controller is labelled to provide customers with all the legal and technical information they need.

These labels also guarantee the traceability of SIMU products.
Unique datamatrix and/or barcode registration systems guarantee precise traceability.