Somfy
The brand dedicated to door and window professionals

Find out if your motor is recalled

0 Since March 2018, have you had any of the following installed, or do you know if any have been installed (click all that apply)?





1 Are you able to share any documentation from when the product was installed, such as an invoice or an instruction manual?

2 Great! Please be sure to attach a photo of it to the form at the end of this questionnaire.

3 Does your product have a remote control that looks similar to one of these?

4 Does your product have a mechanism that allows you to manually override the mechanical system, using a hand crank?

5 Good news!

Based on the information you shared, your product is not affected by the recall, and you may continue to use your awnings or shutters. Thanks so much for your time!

6 Good news!

Based on the information you shared, your product is not affected by the recall, and you may continue to use your awnings or shutters. Thanks so much for your time!

7 Is it a shutter, awning, or screen

8 Shutter

We need to determine the size of the shutter you are using. You can help determine that by either measuring the size manually or by letting us know the size of the box it’s contained in.

Are the shutters either bigger than 100 ft2 (?), or is the box containing it more than 8 inches by 8 inches?









9 Awning

Are you able to see a motor head on one end of your awning?

10 Hurricane Screen

We need to determine the size of the screen you are using. You can help determine that by either measuring the size manually or by letting us know the size of the box it’s contained in.

Is the screen either bigger than 100 ft2 (?), or is the box containing it more than 8 inches by 8 inches?









11 You may be affected.

12 Good news!

Based on the information you shared, your product is not affected by the recall, and you may continue to use your awnings or shutters.

Thanks so much for your time!

13 If you can see the motor head, do you notice a prominent red marking similar to the photo below?

14 There still may be a way for us to identify the type of motor in your awning, but need one of our representatives to help.

In the meantime, please DO NOT use your manual override/crank to your awning for any reason. While the chance of injury is small, we ask that you leave your awning in the retracted (enclosed) position if possible.

15 You may be affected.

16 Good news!

Based on the information you shared, your product is not affected by the recall, and you may continue to use your awnings or shutters.

Thanks so much for your time!

17 You may be affected.

18 Good news!

Based on the information you shared, your product is not affected by the recall, and you may continue to use your awnings or shutters.

Thanks so much for your time!

19 Safety Instructions

Based on what you shared, you may be impacted by the recall. Now we'd like to know a bit more about your installation.

First, does your shutter or awning currently work? Are you able to open and close it?

Removed This Step Putting forms at then end of each path now.

20 You may be eligible for a replacement of your awning's / shutter's motor at no cost to you. Before we grab your information, we have a few more questions about your unit, please continue this we can register you for the recall and provide more information.

21 Is your shutter or awning plugged into an outlet or connected directly into the power source of your home or business?

22 Even though your awning or shutter is not currently operational, make sure it is disconnected from its power source. If it is still connected to power, please disconnect it and discontinue any use of the motorized awning/shutter. Note that as long as it is disconnected from power, you can still operate the shutter/awning by using the manual override system.

If the power can not be disconnected, DO NOT use the awning or shutter.

In the meantime, please fill out the form below so we can schedule a visit to determine if you are eligible for a free replacement.



























Products Potentially Impacted: *






23 Take a look at the outlet that your awning or shutter is plugged into. Is it a Ground Fault Circuit Interrupter (GFCI) outlet that looks similar to the ones in this image?

24 Are you able to locate the circuit breaker?

If so, is it a Ground Fault Circuit Interrupter (GFCI) circuit breaker that looks similar to the ones in this image?

25 We need to test your GFCI outlet to see if it’s operational.

If you have a GFCI outlet tester, please check the outlet and see if power is working.

If you don’t have a GFCI tester, you can test the outlet by hand. There are three simple steps:

  • There should be two rectangular buttons between the two power outlets. Press the test button with your finger. You should hear a snap sound, which will mean that the power is cut off from the two outlets.
  • To make sure the power is shut off, plug in a lamp, radio or other handy device. If the power no longer transmits, the GFCI safety function is working properly.
  • If the safety function is working, now hit the Reset button to restore power to the outlets.

After testing the outlets, is your GFCI functioning properly?

26 If you can safely reach the outlet, please disconnect the power and discontinue any use of the motorized awning/shutter. Note that as long as it is disconnected from power, you can still operate the shutter/awning by using the manual override system.

If the power can not be disconnected, DO NOT use the awning or shutter, either through the motorized system or manually.

We have all of the information we need! At this point, please continue to the recall registration form and we’ll begin the recall process as soon as possible. Or A representative will be in touch with you soon.

27 Test GFCI is operational

28 Please disconnect the power for the circuit breaker that controls your shutters or awnings and discontinue the use of the motorized product.

Note that as long as it is disconnected from power, you can still operate the shutter/awning by using the manual override system.

29 Because you are using an operational GFCI outlet, you can continue to use your awning or shutter.

While your product is fully operational, we would still like to replace the motor. Please continue to the recall registration form and a representative will be in touch with you soon.

30 Please disconnect the power and discontinue any use of the motorized awning/shutter. Note that as long as it is disconnected from power, you can still operate the shutter/awning by using the manual override system.

If the power can not be disconnected, DO NOT use the awning or shutter, either through the motorized system or manually.

We have all of the information we need! At this point, please contact us or your local dealer here and we’ll begin the recall process as soon as possible. OR A representative will be in touch with soon.

31 Because you are using an operational GFCI circuit breaker, you can continue to sue your awning or shutter.

[While your product is fully operational, we would still like to replace the motor. Please contact us or your local dealer by clicking here. OR A representative will be in touch with you soon.]

32 Disconnect power

Note that manual override can be used; contact Somfy or dealer. If power can not be disconnected, do not use product

33 Good news!

Based on the information you shared, your product is not affected by the recall, and you may continue to use your awnings or shutters. Thanks so much for your time!

34 Please contact us so we can determine if your product is affected.



























Products Potentially Impacted: *






35 You may be eligible for a replacement of your awning's / shutter's motor at no cost to you. Please fill out the form below so we can register you for the recall and provide more information.



























Products Potentially Impacted: *






Thank You!

Your recall registration has been submitted successfully. A representative will be in touch with you shortly.

Contact us for further assistance.

Phone: 855-944-5598 - Email: dmi6hzrecall@simu.com