Warranty and after sales department

SIMU guarantees its products for its professional customers against all manufacturing, design or material faults.

5 years warranty
Tubular motors,
Central motors.
GM motors.
BOX and BOX SI motors.
Electronic products.
Battery and solar panel from the AUTOSUN system sold alone
(excluding cells and batteries)

7 years warranty
Full solar solution for Roller Shutter AUTOSUN
(T3.5EHzDC motor + battery + panel)

2 years warranty
LiveIn2 box.
Plug Hz and BHz ON/OFF.
Sun sensor BHz.

1 year warranty
Manual components.
Safety brake.
LiveIn2 Wifi key.

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The warranty conditions apply in full.

Please contact your installer or reseller to find out the warranty conditions they have set for you.

Download SIMU’s general warranty conditions

After-sales service

A product under warranty presents a defect?
Contact us!
The SIMU after-sales service commits to repair it or replace it within 2 two weeks (starting from the date of reception of the defective product).