— Frequently Asked Questions: E range —

Warning

“The motor must be installed by a professional
in motorisation and building automation, in accordance with the SIMU instructions and the regulations applicable in the country of use.”

My motor moves even though I don’t touch my remote control

If your motor moves without any control commands, check your power supply as a faulty power supply can cause this problem.

My motor does not respond to commands from my remote control

1. Check the remote control’s battery.
2. Check that the LED is flashing when you press a button on the remote control.
3. Check the mains voltage.

My motor only turns in one direction

Motor most likely out of order.

My remote controls do not correctly control my shutters after I add a general remote control

1. Disconnect the power supply only on the motor concerned for 3 seconds.
2. Reconnect the power supply for 8 seconds.
3. Disconnect the power supply again for 3 seconds.
4. Reconnect the power again. The motor turns back and forth.
5. Press the PROG (programming) button on the individual transmitter for approximately 3 seconds until the motor turns back and forth.
Your remote control is paired once again.

How to correctly add a general remote control

1. Press the PROG (programming) button on the individual control until the motor turns back and forth.
2. Press the PROG (programming) button on the general remote control for 1 second; the motor turns back and forth to confirm the addition.
3. Repeat the operation on all shutters to be added.
Please note that, if you already have a multi-channel remote control, remember to select the right channel before pairing.

Click here to watch the YOUTUBE tutorial  

My motor does not stay in its lower position, it rises on its own

1. Disconnect the power supply only on the motor concerned for 3 seconds.
2. Reconnect the power supply for 8 seconds.
3. Disconnect the power supply again for 3 seconds.
4. Reconnect the power again. The motor turns back and forth.
5. Press the PROG (programming) button for approximately 10 seconds until the motor turns back and forth twice within a few seconds. The motor is in factory settings and ready to be programmed.
Click here to watch the YOUTUBE tutorial
6. Fully program the motor.
Click here to watch the YOUTUBE tutorial

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